Northbay Kitchen & Bath in Petaluma, CA Open now

Reviews about Northbay Kitchen & Bath

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  September 29, 2019, by Chris Shortall
  AWFUL. We worked with Dave, the owner, to order cabinets for a kitchen we are remodeling. He was really nice at first, helpful, responsive, a little evasive when asked to breakdown costs, but it was workable and he seemed trustworthy. As soon as we placed the order, he became impossible to reach, never returned calls, texts, did not deliver on renderings he had promised until pressured, and even then, it was like he was doing us a favor. 1.5 months in, I find that he made changes from my architectural drawing without my consent, the cabinets are going to be delivered at least 1 month after the date he initially gave. He never notified us of changes to the timeframe. He always has excuses as to why he does not respond, laryngitis, he's at the top of a hill with no reception, he's at the bottom of a hill with no reception. DO NOT TRUST THIS MAN WITH YOUR MONEY. Paul at Novato Kitchen and Bath seems like a very good alternative to Northbay for the same products, but I'm sure better service. I am consulting with a lawyer and am disputing the charge on my credit card as I write this.